The digital transformation of the service relationship of social security funds with insured persons is clearly under way. However, the offer of teleservices remains incomplete. In addition, policyholders still make extensive use of traditional methods of contact and sometimes carry out redundant procedures.
The dematerialisation of the procedures must be continued while ensuring the support of insured persons who need it most in their use of digital tools. It is also necessary to improve the quality of the service provided and to share more widely the teleservices and data of insured persons between social organizations in orderuse of entitlements and improve the payment of benefits in a timely manner.