The process of issuance of personal identification documents:
– the system of issuance of personal identification documents is safe, traceable and compliant, however there is a potential to improve the system so that it would more focused on needs of people, cheaper and faster. In order to receive a passport sooner than within 10 working days a user is paying double amount of state fee, although judging by its internal resources and employee work load the Office of Citizenship is able to prepare documents within 4 days. This means that the state fee for expedited issuance of passport is unjustified, since Office is able to perform this service within its normal mode of operations.
– The internal control developed by Office is insufficient and there are potential risks of fraud. According to the audit findings, in several cases documents were issued during a shorter term by levying the standard tariff for preparation of documents, as well as in some cases document applications were admitted and documents were issued during holidays, outside the office hours of Office departments.

The quality of biometric data:
– One of the benefits of biometric documents is the possibility to include biometric data which facilitates personal identity check and reduced the potential of fraudulent actions performed by using a document that belongs to another person. The quality of biometric data included in passport is low, this may become an obstacle during border crossing, when data included in the passport are compared with the actual fingerprints. According to the audit findings, the results of the quality control of personal biometric data indicated to significant deficiencies, which Office should eliminate urgently.